Frequently Asked Questions
Everything you need to know about shopping with DMT Stores.
Are all electronics sold on DMT Stores authentic?
Yes, every product we sell is 100% authentic and sourced directly from authorized manufacturers or licensed distributors. All items include original packaging and manufacturer documentation.
What is your return policy for defective gadgets?
We offer a 30-day return policy for any electronics that arrive defective or malfunction. Please ensure the item is returned in its original packaging with all included accessories.
Do you provide a warranty on electronic devices?
Most of our products come with a standard 1-year manufacturer warranty. DMT Stores also offers extended protection plans that can be added at the time of checkout for extra peace of mind.
How long does shipping take for high-value items?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for 1-2 day delivery. All high-value shipments require a signature upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for eligible purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your DMT Stores account.